物業(yè)管理滿意度調(diào)查通常可以按照以下步驟進行：

1. 確定調(diào)查目的和范圍：明確調(diào)查的目的、調(diào)查的對象（業(yè)主、租戶等）、調(diào)查的內(nèi)容（物業(yè)管理服務(wù)、物業(yè)設(shè)施維護、安全管理等）。

2. 設(shè)計調(diào)查問卷：根據(jù)調(diào)查目的和內(nèi)容，設(shè)計適合的調(diào)查問卷。問卷可以包括多項選擇題、開放式問題和評分題等。

3. 選擇調(diào)查方式：根據(jù)調(diào)查對象和調(diào)查范圍，選擇合適的調(diào)查方式，可以是紙質(zhì)調(diào)查、電話調(diào)查、在線調(diào)查等。

4. 開展調(diào)查：按照預(yù)定計劃和方式開展調(diào)查。在調(diào)查過程中，需要保證調(diào)查的客觀性和公正性，對調(diào)查對象進行保密。

5. 收集和整理數(shù)據(jù)：收集和整理調(diào)查數(shù)據(jù)，對數(shù)據(jù)進行分類和統(tǒng)計分析。

6. 分析調(diào)查結(jié)果：對調(diào)查結(jié)果進行分析，分析出物業(yè)管理服務(wù)的優(yōu)點和不足之處，并針對性地制定改進措施。

7. 撰寫調(diào)查報告：根據(jù)調(diào)查結(jié)果撰寫調(diào)查報告，包括調(diào)查目的、方法、結(jié)果和改進措施等內(nèi)容。

8. 反饋調(diào)查結(jié)果：將調(diào)查結(jié)果反饋給物業(yè)管理公司或業(yè)主委員會，并根據(jù)結(jié)果改進和完善物業(yè)管理服務(wù)。

以上是物業(yè)管理滿意度調(diào)查的一般步驟，具體的調(diào)查方式和方法應(yīng)根據(jù)實際情況進行確定。在進行調(diào)查時，需要注意保護受訪者的隱私和個人信息，并確保調(diào)查過程的公正性和準(zhǔn)確性。

深圳滿意度咨詢（SSC）是一家集市場調(diào)研、行業(yè)研究、專業(yè)專注滿意度研究15年、政府/公眾咨詢、項目可行性研究等于一體的綜合性研究咨詢機構(gòu)，在全國10余個城市設(shè)有分公司和辦事處，項目執(zhí)行網(wǎng)點覆蓋全國85%的地市。已累計為3000余家各類客戶提供了專業(yè)研究咨詢服務(wù)，服務(wù)范圍涵蓋消費者滿意度研究、顧客滿意度調(diào)查、產(chǎn)品滿意度調(diào)查、品牌研究、廣告研究、公交服務(wù)質(zhì)量第三方問卷調(diào)查、供應(yīng)商滿意度測評、第三方評估、公廣州滿意度調(diào)查、湖南物業(yè)滿意度調(diào)查、行業(yè)研究等等。

How should property satisfaction survey be done?

Property management satisfaction surveys can generally follow these steps:

9. Determine the purpose and scope of the survey: Clarify the survey's purpose, the survey's target audience (owners, tenants, etc.), and the survey's content (property management services, facility maintenance, safety management, etc.).

10. Design the survey questionnaire: based on the survey's purpose and content, design a suitable survey questionnaire. The questionnaire can include multiple-choice questions, open-ended questions, and rating questions, among other types.

11. Choose a survey method: Depending on the survey target audience and scope, select an appropriate survey method, such as paper-based surveys, telephone surveys, online surveys, etc.

12. Conduct the survey: Conduct the survey according to the planned schedule and method. During the survey, ensure objectivity and impartiality, and maintain the confidentiality of the survey targets.

13. Collect and organize data: Collect and organize survey data, and classify and statistically analyze the data.

14. Analyze the survey results: Analyze the survey results, identify the strengths and weaknesses of property management services, and develop targeted improvement measures.

15. Write a survey report: Write a survey report based on the survey results, including the survey's purpose, methods, results, and improvement measures.

16. Provide feedback on the survey results: Provide feedback on the survey results to the property management company or the owners' committee, and improve and enhance property management services based on the results.

The above are general steps for conducting a property management satisfaction survey. Specific survey methods and approaches should be determined based on the actual situation.